Shipping policy
Shipping Policy
Thank you for shopping at Painted Pony! We're committed to getting your favorite art and craft supplies to you as quickly as possible.
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery
- Orders under $40: Flat rate shipping of $5.99
- Orders $40 and over: FREE standard shipping
Estimated Delivery Times Once shipped, please allow 7–15 business days for delivery within the United States. Delivery times may vary depending on your location and supplier availability.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
International Shipping At this time, we ship to the contiguous United States only. We hope to expand our shipping options in the future!
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at januaryking95@gmail.com and we'll do our best to make it right.